Frequently asked web design questions

web design faqs

What is a Domain Name?

Your domain name is your calling card online. This is the digital name for your business online. You can acquire domain names from as little as $30 for two years registration (for a registered domain name).We can take care of the domain name registration for you as long as we have a copy of your ABN or ACN, so that we can register this on your behalf.This simply means that while we can help you get your domain name, you retain ownership of it.All our new website builds come with a FREE domain name registration for the first year included.Make sure you secure your domain name to ensure you can trade online with the same identity as your business.

What is web hosting?

Hosting is like renting storage.

Every website needs somewhere to live online, so the first point of any website build is to acquire some hosting.

Now you have some website hosting your website and email accounts have somewhere to live online.

We provide FREE hosting for every new web build for the first year so you can establish yourself online quickly and easily.

Can we discuss our new website and the ideas we have for it?


Great websites are born out of straight forward communication.

While we can complete your website over the internet via our online email proofing system, what better way to get your ideas across than by giving us a call.

We can then talk one to one and this helps us to get to know your business better.

We are on hand throughout the whole design and build process. Keeping in touch at every step to make sure we stay on point.

This way you know all along the way where the web design process is at and keeps you in control of your new website.

What will a new website cost?

Depending on the design and style of website you’re looking for will determine the final price of a design and build.

As a guide smaller websites with a single page of information only cost $895.

Larger and more complex website designs are more expensive as the scope of work increases.

Most businesses will be able to get a complete, hi end web design for their business for around $1500 dollars.

eCommerce systems that require a shopping cart and with added security/invoicing systems can start as low as $2500.

We always deliver the best possible quote for your budget.

If you’d like a quote for comparison or a no obligation chat then give us a call on 1300 84 21 25 and we’ll help you through the quoting process.

How long does it take to build a website?

Most new website designs go live within 2 weeks of initial designs being approved.

Once we have a copy of your logo and your content we start proofing you design options within 72 hours.

We then revise and deliver your final proofs to suit your online business.

This process takes 5-10 days to build a 6-8 page website.

When you approve your final website designs the build process begins.

This can take around 5-10 days for the full site to go live.

Once your website is live we then work in the final stages of the new search engine optimisation requirements.

During the design and revision phase of the project you’ll get regular design revisions for any adjustments to layouts you’ve requested.

We’ll keep the design process moving as quickly and smoothly as possible so we can get you online as quickly as possible.

How do I get the information and images for the website to you?

Anything digital is usually the fastest way.

We’ll ask for copies of your content and images to be supplied over email/cd/usb/dropbox so that we can use your content in the initial designs.

We retouch images in Photoshop to ensure the best outlook where required too.

So even if you have images taken from a mobile phone we can usually work some retouching on them to make sure they stand out online.

Do you charge for every minor change or amendment to the site?

We supply all our websites complete with a content management system.

This means you’ll be able to edit your site live online and add images, text and more content to the existing pages.

If you need further design changes or you’d like some extra work undertaken then we quote on a fixed price basis so you know going into any changes what the costs will be.

I’ve heard of SEO or Search Engine Optimisation do I need this and how does it work?

SEO is the art of ensuring any website is ranked efficiently by the major search engines.

There’s no point in building a great looking site if no one can find it.

All our sites come with Google integrations (Sitemapping, Analytics and Google Webmaster Toolset).

We work in basic SEO fundamentals into the website design and development process (Meta Tags, Page Titles, H1 tags and more).

In short – because our websites are all custom built, we build in the integral components of a search engine friendly site from the start.

You then have the foundations of a search engine friendly website.

Depending on your specific keyword requirements we can provide further SEO packages to promote your website online.

Call us today on 1300 84 21 25 to discuss your specific needs.

Will my site be viewable on mobile devices?

All the websites we design are built to be mobile compatible.

This means your smart new iPhone or Android handheld will all be able to display the site optimally.

Your site will even change size and shape to suit each different media device in real time.

This will allow your customers to view your site perfectly across any device online.

Can I get some image galleries in my new website design?

Certainly, we suggest to get some movement onto web pages to bring them to life online.

Our slideshows and image galleries are able to be changed in the content management system.

Once your new website is completed you can control your new image galleries.

This is made simple with the point and click interface in the content management system.

Can I get email addresses with my Domain Name?

All the sites we build come with email accounts that contain your business name.

So you can get your own email address of for example, the best way to make your business communications stand out when sending emails.

How do I know people can find my website?

We install Googles tracking system with all new website builds.

This will show you everything from who’s looking at you, to where they came from and even how they found you online.

This is important if you’re to make sure your website is getting the leads it deserves online and how to move forward in the search results pages and achieve a page one position.

Do you have to pay a website fee every month?

Simply put – No!

We only charge a yearly hosting management and support fee.

This includes the renewal of email accounts, website hosting account and provides access to email support.

We can even take care of your domain name renewal if you’d like us to – let us know and we can help every step of the way.

It is important to ask the ongoing costs when looking for a new website for your business.

Some companies will want to charge for support separately. Check this out before you go ahead.

How do you design a website?

Every website and business we work with is different. You’ll have no doubt an idea on what you need. How your web design should look and your customer base.

We work with you and ask the right questions to get an idea of how we can best meet these needs.

We then craft a new website design and review the proofs with you online, so we can make sure the site looks and functions the way we need it to for your specific business. Once you approve your design we get to work converting this into a live site ready to launch and get you online.

How much does it cost to build a new website?

We supply a full written proposal including the key elements for design and development in simple to read, plain english.

This quote includes build time, full costing and the main details of the design and development.

It should allow you to easily compare our service levels and inclusions. We also advertise on our website our most popular fixed price packages so you can get an idea before you engage us as to what certain types of websites would cost.

We cater for all businesses from small start up ventures through to larger corporate sites. If you’d like a free quote feel free to get in touch.

My competitor has a really good website, can I beat them online?

Let us know!

We’ll look through and benchmark your competitions website.

Looking at what they’re doing online will help us see what you need to be doing to compete.

We can assess what their positives and negatives are. How does their design styling generate new leads?

Everything we find we can use to work on a brand new website for your own company that will put you over and above the competition online.

Everyday they’re sitting above you online is another day new customers are going to them and not you.

Stop losing customers and start gaining back your market share by using all the options available online.

My website is old and outdated, can you redesign it?

Redesigns are something that require extra consideration.

We can take your content and completely revamp the look if that’s what’s required.

If you have a website that’s not performing we analyse using real time data and make you capitalise on your online presence.

We even take old broken websites and relaunch them with brand new CMS based systems.

This will also include mobile responsive designs.

We can also install lead capturing installations and so much more.

If you’ve got an existing website and need it producing real results then get in touch today. We’ll help you get the most out of your online presence.

Can I display videos and YouTube Videos on my new website?

Certainly, we can add these in at the design stage ready for the build or you can upload them once the sites completed using the content management system.

What is a content management system and is it easy to use?

We supply details and helpsheets on the CMS system once the site build is complete.

You can then request support via email and we will help you get accustomed to the CMS system to ensure that you get the most use out of it for your business online.

Additional change requests will be charged accordingly. While the CMS system is there to assist and help you manage minor amendments to your website major changes to design or styling or outside of the CMS use will be invoiced for additional services.

How do you backup a website?

Once a website is completed and built we take a final copy of the website for offline storage.

Your website hosting account will automatically backup the site every 24 hours for extra security.

With all sites we can supply on request, a backup for you.

This will enable you to keep your own website backup for data integrity and your own peace of mind.

We have our own server storage facility, however – as per our terms and conditions – you are solely responsible for keeping a current and up to date backup of your own website and emails.

For more details on how to backup your website or if you require assistance then feel free to get in touch so we can help.

Website Maintenance

Once your website is designed, built and launched there are some ongoing maintenance routines you may require. Much like a car being serviced a website will need attention from time to time.

One example of website maintenance is your websites content management system (the engine of your website).

This can require maintenance and upgrades from time to time as technology moves along to ensure that (in the same way your computers operating system or phone runs updates from time to time), your website stays up to date, current and secure.

If you’d like your websites content management system updated or serviced at any point to avoid any issues simply get in touch with us and we’ll review and provide a fixed price quote to ensure your website is running on the latest infrastructure.

Yearly maintenance, much like your car servicing, is a great way to ensure you keep your website up and running and free from errors or downtime.

Why do you need a website for your business?

A great question to ask is “Why do I need a website for my business?”

This will help give you some answers related to the type of website you need and also what you would like to gain from your website once you’re online.

A lot of new business owners just assume they need a website because it’s become an integral part of every business.

While you don’t want to lose ground to your competition who is online, you also need to think about what your customers want from your business  online?

As an example, a local lawn mowing business would likely need to provide information like;

How to get in touch.
Areas they service
Services Offered
Gallery of past work.

Then there’s some optional extras a website can take care of to give customers some extra help and even reduce your workload!

A website could offer customers a quote option that they can fill in and organise a call out. These kind of extra details are especially useful when some users are looking for your business outside of normal working hours.

A website done right can be a silent salesperson,  24/7 outlet to the world advertising your goods and services. People can search for your business 24/7 and unlike a local paper advert or a television spot, a website is always available at the exact point in time when someone is looking for your business.

Don’t miss out on new customers, leads, sales and improving your business, whatever your needs we can style and shape a website to move your business forward.


Should you have any questions or concerns about our backup policies, please let our customer support team know.
We keep adding to the Frequently asked web design questions on this page to answer more questions as they come in, but if you have any other questions you’d like answered then free to get in touch on 1300 84 21 25

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all our builds include
Content Management SYSTEM
simple to edit and make changes
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mobile responsive designed
lead generating
custom design
image galleries
social media integrations
click to call mobile numbers
contact forms
sliding image galleries and more
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