Frequently asked web design questions

What is a Domain Name?

Your domain name is your calling card online. The digital name for your business and you can acquire these from as little as $30 for two years (for a registered domain name) We can take care of the domain name registration for you as long as we have a copy of your ABN, so we can register this on your behalf. This simply means that while we help you get your domain name, you retain ownership of it. All new builds come with a FREE domain name registration for the first year included.

What is web hosting?

Hosting is like renting storage. Every website needs somewhere to live online, so the first point of any website build is to acquire some hosting - so your website and email accounts have somewhere to live online. We provide FREE hosting for every new web build for the first year so you can establish yourself online quickly and easily.

Can we discuss our new website and the ideas we have for it?

Definitely! Great websites are born out of straight forward communication. While we can complete your website over the internet via our online email proofing system, what better way to get your ideas across than by giving us a call to talk one to one and let us get to know your business better. We are on hand throughout the process keeping in touch to make sure we stay on point both in design and they development of your new website.

What will it all cost?

Depending on the design and style of site will ultimately determine the price of a design and build. Smaller sites with a single page of information only cost $630+gst. The larger and more complex the website design the higher the cost. Most businesses will be able to get a striking, unique web design for their business for around $1200 dollars. eCommerce systems with heightened security and invoicing systems start as low as $2500+gst. We always deliver the best possible quote for your budget and requirements and we work to a fixed price point, so you know going into the project what the complete cost will be.

How long does it all take?

Usually most sites go live within 2 weeks of initial design brief, once we have a copy of your logo and content and some design direction we start proofing you designs within 72 hours. From here we revise and deliver final proofs to suit your online business. This process usually takes 5-10 days to build a 6-8 page website. Once the designs are approved the build process takes around 5-10 days for the full site to go live and the final stages of the search engine optimisation to be integrated. During the design and revision phase of the project you’ll get regular design revisions within 48 hours for any amendments and adjustments to layouts so we keep the design process moving as quickly and smoothly as possible so we can get you online as quickly as possible.

How do I get the information for the website to you?

Anything digital is usually the fastest way, if you have some word documents, or pdf files of text you’d like included, and any images you have we will set up a link or take these over email/cd/usb so that we can use your content in the initial designs. We retouch images in Photoshop to ensure the best outlook on the net as well so even if you have images taken on a mobile media device we can usually work some retouching on to make sure they stand out online.

Do you charge for every minor change or amendment to the site?

We supply all our websites complete with a content management system, this means you’ll be able to edit your site live online and add images, text and more content to the existing pages. If you need further design changes or you’d like some extra work undertaken then we quote on a fixed price basis so you know going into any changes what the costs will be.

I’ve heard of SEO or Search Engine Optimisation do I need this and how does it work?

SEO is the art of ensuring any website is ranked efficiently by the major search engines, there’s no point in building a great looking site if no one can find it. All our sites come with Google integrations (Sitemapping, Analytics and Google Webmaster Toolset) as well as some fundamentals included in the design and development process (Meta Tags, Page Titles, H1 tags and more) In short - because our websites are all custom built, we build in the integral components of a search engine friendly site from the start, so you have the foundations of a search engine friendly website. Depending on your specific keyword requirements we provide SEO packages to promote your website online. Call us today on 1300 84 21 25 to discuss your specific needs.

Will my site be on mobile devices?

All the sites we design are built to be mobile compatible, which means your smart new iPhone or Android handheld will all be able to display the site optimally

Can I get some flashy slideshows on my website?

Certainly, we suggest to get some movement onto web pages to bring them to life online. Our slideshows are able to be changed in the content management system once completed so you can control the content of these once your websites complete and online.

Can I get email addresses with my Domain Name?

All the sites we build come with email accounts that contain your business name, so you can get your own email address of for example, the best way to make your business communications stand out when sending emails.

How do I know people can find my website?

We install Googles tracking system with all new website builds, this will show you everything from who’s looking at you, to where they came from and even how they found you online.

Do you charge for the Content Management System every month?

No! We charge a yearly hosting management and support fee which includes your renewal of email accounts, hosting account, access to email support and domain name renewal if we procure it on your behalf.

How do you design a website?

Every website and business we work with is different. You'll have no doubt an idea on what you need. How your web design should look and your customer base. We work with you and ask the right questions to get an idea of how we can best meet these needs. We then craft a new website design and review the proofs with you online, so we can make sure the site looks and functions the way we need it to for your specific business. Once you approve your design we get to work converting this into a live site ready to launch and get you online.

How much will a website cost – what’s the quoting process?

We supply a full written proposal including the key elements for design and development in simple to read, plain english. This quote includes build time, full costing and the main details of the design and development. It should allow you to easily compare our service levels and inclusions. We also advertise on our website our most popular fixed price packages so you can get an idea before you engage us as to what certain types of websites would cost. We cater for all businesses from small start up ventures through to larger corporate sites. If you'd like a free quote feel free to get in touch.

I don’t have a website but my competition does – what can I do?

Let us know! We can have a look through your competitions website and see what their positives and negatives are, design styling and anything else of relevance that they may be doing to capture their market share in your business/industry. Then we use this information in the scope and design brief to come up with a concept that should help position you over and above them in both look and functionality when your new website goes live.

I’ve got a website that was made years ago, can you update it?

Redesigns are something that requires extra consideration. We can take your existing content and completely revamp your look if that’s what’s required, or if you have a website that's under performing, we can analyse using real time data and suggest ways to capitalise on your online presence. We can even take old static websites and relaunch them with new CMS based systems, include mobile responsive design, new lead capturing installations and so much more. If you've got an existing website and looking for a revamp get in touch today and we can help guide you through the process and advise on your specific needs.

Can I get some videos on my website?

Certainly, we can add these in at the design stage ready for the build or you can upload them once the sites completed using the content management system.

Is the Content Management System easy to use? How will I get accustomed to it?

We supply details and helpsheets on the CMS system once the site build is complete. You can then request support via email and we will help you get accustomed to the CMS system to ensure that you get the most use out of it for your business online. Additional change requests will be charged accordingly. While the CMS system is there to assist and help you manage minor amendments to your website major changes to design or stylinh or outside of the CMS use will be invoiced for additional services.

How do you backup a website?

Once a website is completed and built we take a final copy of the website for offline storage. Your website hosting account will automatically backup the site every 24 hours for extra security. With all sites we can supply on request, a backup for you. This will enable you to keep your own website backup for data integrity and your own peace of mind. We have our own server storage facility - however as per our terms and conditions you are solely responsible for keeping a current and up to date backup of your own website and email accounts stored offline away from the server for data integrity. For more details on how to backup your website or if you require assistance then feel free to get in touch so we can help.

Should you have any questions or concerns about our backup policies, please let our customer support team know.
We keep adding to the Frequently asked web design questions on this page to answer more questions as they come in, but if you have any other questions you’d like answered then free to get in touch on 1300 84 21 25
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